Customer Service Team Member
 
Description
Atlanta Refrigeration is a premiere service provider for the commercial food equipment industry. Throughout metro Atlanta, Memphis, Dallas, Houston, and the Virgin Islands, many restaurants, hotels, hospitals, schools, and commercial retail shops rely on Atlanta Refrigeration to provide preventative maintenance and facility management of commercial refrigeration, H.V.A.C., cooking and other foodservice equipment.

About Company

ARS is the leader in the industry for over 38 years.  Locally owned, we specialize in the commercial mechanical contracting field, specifically in refrigeration.  We offer our employees company paid health care, 401k with matching contributions, paid time off, and flexible working hours.  We are a dynamic company that is growing at a fast rate.  Our employees enjoy the unique challenges of our industry and the rewards of working for a family-owned company.

Position Summary:

* To answer incoming phone calls.
* To assist customers with requests for paperwork and making payments.
* To place outgoing calls and to follow up on customer's inquiries.
* To use our in-house system and to place customer's service requests.
* To provide above and beyond service, while assisting customers with their service need
* To monitor and report on daily operational performance

Required Skills

* Excellent verbal and written skills

* Advanced knowledge and ability with Windows based computers and current web based technology

* Self motivated with a high sense of urgency
* Flexible
* Detail oriented
* Professional, polite and friendly